Warranties and guarantees
Guaranteed quality. Guaranteed results.
Clarity and confidence for your investment, backed by our 10-Year Workmanship Guarantee
At St George Skylights, our commitment to quality extends far beyond the installation day. We stand firmly behind both the products we supply and the expertise of our Sydney installation team. Below is a comprehensive overview of the two key guarantees that protect your investment: our own Workmanship Guarantee and the Manufacturer's Product Warranty.
Our 10-Year Workmanship Guarantee
This guarantee covers the quality of the installation performed by St George Skylights. It is our promise that the job has been done correctly and to the highest industry standards.
What is covered?
- Installation Integrity: We guarantee the integrity of the skylight installation, including all flashing, seals, and connections to the roof membrane.
- Leakage: This guarantee primarily covers leaks that occur specifically due to defects in our installation work or faulty workmanship.
- Structural Defects: Any structural problems arising directly from the skylight opening or installation work completed by our team.
Duration: This guarantee is valid for 10 full years from the date of final installation.
What is NOT covered?
This guarantee does not cover issues relating to the physical product itself (covered by the Manufacturer's Warranty below) or damage caused by external forces, including:
- Storms, wind damage, or impacts (e.g., falling branches).
- Improper use of the skylight (e.g., using incorrect cleaning agents).
- Deterioration of your roof or surrounding materials not installed by us.
Manufacturer's product warranties
The physical skylight unit, glass, frame, and any electronic components (like motors and remote controls) are covered by the original manufacturer's warranty.
Coverage
Varies by product, but typically covers defects in materials, manufacturing faults, or product failure under normal use.
Duration
Product warranties vary, typically ranging from 1 to 15 years depending on the specific component and manufacturer (e.g., glass often has a longer warranty than electric components).
Details
The specific terms, conditions, and duration for your product will be detailed on your final invoice and in the product documentation provided at the end of the installation.
Manufacturer's product warranties
If you experience an issue you believe is covered by either your Workmanship Guarantee or the Manufacturer's Warranty, please follow these steps:
Stop Use:
Immediately stop using any affected electronic components (if applicable).
Contact us
Contact the St George Skylights office immediately via phone or email. You will need your name, address, and the date of installation.
Diagnosis
We will schedule a time for a specialist to attend your property to diagnose the issue and determine whether it is a workmanship defect or a product fault.
Resolution:
Workmanship: If the issue is due to our installation, we will arrange for the necessary repairs at our cost.
Product: If the issue is a product fault, we will manage the claim process with the manufacturer on your behalf, ensuring the part is replaced or repaired according to their terms.